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Refund policy
At Zyvorn, we are committed to providing high-quality innerwear products and maintaining strict hygiene standards.
Due to the nature of our products, we do not accept general returns or exchanges for reasons such as change of mind, incorrect size selection, colour preference, personal preference, or any other reason unrelated to a product defect, damage, incorrect item, or eligible delivery issue.
Defective, Damaged or Incorrect Products
We may provide a replacement or refund if:
- You receive a defective product.
- Your product is damaged during delivery.
- You receive a product different from the product you ordered.
- There is another genuine product or delivery issue that is verified by our team.
All such requests are subject to review and approval by Zyvorn.
Reporting a Problem
If you receive a damaged, defective, incorrect, or otherwise problematic product, please contact us at zyvornenterprise@gmail.com within 48 hours of delivery.
Please provide:
- Order number
- Name and contact details used for the order
- Clear photographs of the product
- Clear photographs of the packaging
- A description of the issue
- Video evidence, if requested by our team
Our team will review the information provided and determine whether the issue qualifies for a replacement or refund.
Hygiene and Product Condition
For hygiene reasons, we cannot accept products that have been:
- Worn or used
- Washed
- Altered
- Damaged after delivery
- Stained or soiled
- Returned without original tags or packaging
A return, refund, or replacement request is not automatically approved simply because a request has been submitted. The reported issue must be reviewed and approved by Zyvorn.
Refunds
If your refund is approved after our review, the applicable amount will be refunded to the original payment method, subject to the processing time of the relevant payment provider.
If the reported issue does not qualify under this policy, the refund or replacement request may be rejected.
Replacement
Where a replacement is approved, Zyvorn may provide the same product or an appropriate alternative, subject to product availability.
Order Cancellation
Orders may only be cancelled before they are shipped.
Once an order has been shipped, cancellation may no longer be possible.
For cancellation requests, contact us as soon as possible at:
Contact Us
For return, refund, replacement, or product-related concerns:
Email: zyvornenterprise@gmail.com