Shipping policy

At Zyvorn, we aim to process and deliver your orders as efficiently as possible.

Order Processing

Orders are generally processed and shipped within 2–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, or periods of high order volume, processing may occasionally take longer.

Delivery Time

The estimated delivery time is generally:

7–8 Business Days

Delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, remote locations, customs procedures, and other circumstances beyond our control.

Delivery timelines are estimates and are not guaranteed.

Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If Zyvorn provides free shipping on an order, the applicable free-shipping offer will be displayed at checkout or communicated through the relevant promotional terms.

Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or another available communication channel.

You can use the tracking information provided to follow the progress of your shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Zyvorn is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

Additional shipping charges may apply if an order needs to be reshipped because of an incorrect address.

Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays may occur because of courier operations, weather, public holidays, remote delivery locations, customs procedures, or other circumstances beyond our control.

If your order has been significantly delayed, please contact us so that we can investigate the shipment with the relevant courier.

Email: zyvornenterprise@gmail.com

Damaged Delivery

If your package arrives damaged, please contact us within 48 hours of delivery.

Please provide:

Order number
Clear photographs of the package
Clear photographs of the product
Video evidence, if requested

Any replacement or refund will be subject to verification under our Return and Refund Policy.

International Shipping

For international orders, delivery timelines may vary depending on customs clearance and local courier operations.

Customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated at checkout.